Frequently Asked Questions
E-shop orders
Can I order 1 piece of any product?
Yes, you can order starting at 1 pc. We do not have a minimum amount limit (unless otherwise stated clearly for the product).
What is the term of delivery?
Orders received before before 3:30 p.m. on business days are shipped out in less than 24 hours. Orders placed after 3:30 p.m.are shipped out within 48 hours. You can thus receive your complete order generally within 2-3 business days. Larger orders in tens or hundreds of thousands CZK are shipped out in the same timeframe.
How do I know which products are in stock?
On the product detail at the bottom of the page, the pricelist is sorted according to the number of pieces. On the left side, you can find the code and the size of the product. Next to this information, you can see the item "In stock", where the current stock is available with specific numbers of pieces in stock.
Where can I find the size table?
The "Size of product" item is available in the product detail after you click on it, you will see the size table of the product.
Where will I find the invoice?
The invoice will be automatically sent to you to the email in your order or you can download it from your user account. Invoices for cash on delivery are generated automatically after the amount has been credited to the account.
Do you send free samples?
We do not send free samples. If you plan to make a larger order, we recommend you either visit our showroom, where you can borrow samples for free or order samples directly via the e-shop.
Is it possible to pay by a credit card?
Yes, we are connected to the GOPAY payment portal and we allow both card payments and fast bank transfer. Card payment options and payment buttons can be found on the "Payment by Card" page.
I find the product unsatisfactory, may I exchange it or return it?
Of course. Please do so on the "Výměna a reklamace".
When will the sold-out product be restocked?
This is product-specific. Please contact us for a specific restocking date.
Textile printing
Important information can be found on the "Printing and embroidery".
Can even 1 piece of textile by printed on?
Unfortunately not. The minimal amount for printing is 25 pieces.
Where can I find the pricelist for printing?
We do not have a fixed pricelist for printing. Prices always depend on the colours and size of the printing. Please visit the "Printing and embroidery" page for more information on pricing calculations. Make sure to contact us with specific inquiries. We will give you individual attention.
How long will it take to receive the print?
Depending on the current load. Normally, orders are processed within 3 weeks (independent of pieces printed).
Do you process large orders within the same timeframe?
Yes, orders in thousands of pieces are delivered within the standard term.
How should I place an order with print/embroidery?
Order the desired textile directly through the e-shop, choose the "I am interested in printing/embroidery" option in your cart and place the order. After placing the order you will see a form where you will fill in all the information required for printing and embroidery and you will upload the printing files. We will contact you with a final price offer and a preview of the print to be approved.
What are the requirements for printing data?
Jaké jsou požadavky na tisková data? More information about printing data requirements can be found on the "Useful information". page. Please always consult us with printing data for optimal printing quality.